About Business

Business Summary

Roadside-assistance platform with breakdown support, towing coordination and vehicle-service enquiries subject to plan and location.

Business Description

Crossroads Helpline coordinates roadside vehicle support through a service network. Its current website provides breakdown-assistance plans, scheduled car-service options and corporate enquiries, with coverage and charges governed by the chosen arrangement.

Detailed Business Description

At a Glance

Current brand and operating scope

Crossroads’ current website describes the brand as a unit of Roadside Awareness Private Limited. Its contact page publishes the Okhla office and the established Delhi helpline. This profile presents the current Crossroads Helpline service brand; the website’s operator wording is not an independent verification of corporate registration or a statement that every historical company name is interchangeable.

The official history dates the brand’s roadside-assistance activity to 1999 and describes a shift from an offline Delhi service toward online and offline coordination. Its present offering uses a network of service providers. Network reach should not be read as ownership of every garage, mechanic or recovery vehicle.

Requesting assistance and understanding a plan

The published process involves contacting Crossroads after a breakdown, supplying the registered vehicle and membership details, location and nature of the fault, and coordinating the requested assistance. The site also links to mobile apps and provides corporate-partnership enquiries. No dispatch, app booking or service response has been tested during this review.

The current terms and conditions make membership vehicle-specific and distinguish the membership period from the services included. Coverage is subject to the selected cities, routes and plan. They exclude areas including Leh-Ladakh, Andaman and Nicobar, remote or extreme hill locations and certain other conditions; they also exclude accidental cases. “Pan India” should therefore not be interpreted as every road or every incident.

Fuel, puncture repair, towing, parts or work beyond the plan can involve additional charges. Published response-time ranges depend on the location and are not a verified arrival guarantee. Before purchasing or requesting work, confirm eligibility, the active plan, the final scope and any payable amount directly with the business. Insurance or accident-cover promotions are separate products and are not assessed here.

Contact Crossroads Helpline

Frequently Asked Questions

Does a membership cover any vehicle the customer is travelling in?

The current terms make membership vehicle-specific. Confirm the registered vehicle and eligibility before relying on the plan.

Does roadside assistance mean free fuel, repairs and towing?

No. Published terms allow separate charges and make benefits plan-dependent; they describe fuel, puncture work and towing as chargeable in specified circumstances. Obtain the current plan’s inclusions and excess charges.

Is the service an accident-rescue or medical emergency service?

The reviewed terms exclude accidental cases. This profile describes breakdown assistance, not emergency rescue or medical care.

Information sources

Official services overview · Brand history and network · Current contacts · Coverage and service terms. Please send factual corrections to Siachen with this profile URL and a supporting source.

Siachen Business Information & Verification

Independent information checks for this business profile.

These statuses describe Siachen’s information checks, not the business’s quality or reliability. ‘Not Yet Checked’ means Siachen has not yet assessed this item. ‘Not Yet Verified’ means a check was attempted but sufficient evidence was not established. It does not imply that the business lacks credentials or is operating improperly. Public information and Siachen’s research may be incomplete or outdated.

iOfficial Website — Supported — current Crossroads service and contact pages

iBusiness Contact — Supported — published helplines and explicit WhatsApp route

iBusiness Email — Domain Matched — [email protected]; delivery not tested

iBusiness Location — Supported — current Okhla office address

iOperating History — Supported — business-reported roadside activity from 1999

The current website names Roadside Awareness Private Limited as the operator. Corporate registration and any insurance-distribution authority have not been independently assessed; no insurer or insurance authorisation is asserted by this profile. Information checks are not a service guarantee or endorsement.

Information last reviewed — 30 October 2026

Siachen Reader Note

Business information naturally evolves over time as organisations introduce new products, services, facilities, technologies, certifications, leadership changes and operational improvements.

This Business Knowledge Profile begins with information submitted by the business owner or representative. Siachen then reviews, verifies where possible, and enhances that information using the company’s official website, where available, and other reliable public sources before publishing the revised profile.

As business information may change after publication, readers are encouraged to visit the company’s official website, where available, or contact the business directly to obtain the latest information regarding products, services, pricing, operating hours, admissions, appointments, certifications, contact details, locations and other important updates before making business decisions.

Siachen Business Knowledge Platform periodically reviews Business Knowledge Profiles wherever practical. However, the official website, where available, and authorised representatives of the business remain the most reliable sources of current information.

Products / Services

Battery jumpstart and tyre assistance

The official service menu lists battery jumpstarts and tyre-puncture assistance for breakdown situations. The work required depends on the battery, tyre and immediate fault; a jumpstart is not automatically a new battery, and puncture repair can carry separate material and service charges.

Fuel-delivery and key-lockout enquiries

Crossroads publishes assistance for a vehicle that has run out of fuel or whose keys are locked inside. Fuel type, availability and charges are subject to the current plan and conditions. These are service requests to assess, not a guarantee that every vehicle or access problem can be resolved at the roadside.

On-road mechanical assistance

The platform lists car-repair support for roadside faults. Its network can assess whether a repair is feasible at the location or whether another arrangement is needed. The fault, replacement parts and repair scope should be agreed before work proceeds.

Towing coordination

Towing is a separate option when recovery is appropriate and available under the applicable arrangement. The published terms distinguish easily towable vehicles, service-station transfer and crane or heavy-vehicle requirements, with charges depending on the circumstances. The network is not evidence of a company-owned tow fleet or unlimited free recovery.

Scheduled service and corporate programmes

The website also advertises Service on Wheels appointments and corporate-partnership routes. These concern scheduled vehicle care or a programme for business customers rather than an individual roadside incident. Confirm supported vehicles, location, included work and the commercial scope through the relevant Crossroads team.